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Customer Service Representative

We are a sales and marketing company for our client TELUS Communications that has been experiencing dramatic growth since it started in 2005. We are hiring entry level candidates for Customer service roles transitioning to a team lead/management role.

Our hope though, is not to build bodies simply because we need staff in the Vancouver area. We want to expand our sales team with partners and friends that will let us keep the same company culture we love in our other locations. So we are looking for goal oriented positive candidates who always see the glass half full and really want to make a difference. Team members we work with are dedicated to the clients' goals, and we are dedicated to the goals of our team members. That's why we have entry level representatives into a management role as we continue to grow instead of hiring a suit for the job.

Primary Responsibilities:

Respond to customers' inquiries; research, resolve, and follow up on customer issues
Assess customer needs and provide appropriate recommendations and solutions
Maintain and update customer service database appropriately documenting all transactions and pertinent interactions
Quickly, pleasantly, and professionally work with customers to answer questions, de-escalate problems, and determine an agreeable resolution to a customer's problem
Follow through to ensure a level of service that presents an overwhelming positive customer service experience

Benefits:

Paid company travel, retreats and team nights
Opportunity to relocate
Competitive compensation package plus bonuses
Support from management for advancement

Requirements:

Must be 18 years of age or older
Must be available to work full time
Must have a customer oriented attitude
Must be able to pass a criminal record check
Must have one year or more of experience in customer service, sales or promotions
We've found that having customer service experience is extremely valuable for our company. People skills aren't something that we train; however, it is something our team members have in common. If you feel that you have the people skills and the right attitude to succeed, we will provide you with FULL training to get you to be our next managers! Want to hear more?

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