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Bilingual Call Center Agent

Bilingual Call Center Agent (Mandarin & English) Burnaby, BC


The Acquisition Group is looking for a Bilingual Call Center Agent to join our Business to Business Third Party Verification Team representing TELUS Communications in Burnaby, BC.  We are in need of Mandarin speaking agents to serve our diverse client base!

You will help support and represent our client TELUS Communications Small Business Solutions team. You thrive in fast-paced, self-managed environments where you can put your detailed-oriented organizational skills to good use. At our company, we highlight the importance of personal and professional growth. We believe in the importance of skills and career development, and primarily focus on promoting from within. 


  • Verify customer's information and installation date.
  • Provide product knowledge to educate customer on the features, advantages, and benefits of TELUS Business Services.
  • Submit accurate and detailed customer orders and reporting using Salesforce and other TELUS sales systems.
  • Provide exceptional customer service.
  • Have a positive and helpful attitude.
  • Respond to and resolve customer service issues with professionalism.


  • Previous customer service or call center experience preferred.
  • Must be fluent in Mandarin and English, Cantonese is a plus.
  • Must be able to pass a Canadian criminal record check.
  • Must be 18 or older.
  • Minimum high school graduate (higher education preferred).
  • Knowledge in Microsoft Word, Excel and Outlook.


  • Competitive hourly pay.
  • Full time schedule Monday to Friday.
  • Perks (team dinners, retreats, and trips).
  • Continuous growth opportunities.
  • More to be discussed in interview.

We are expanding fast across BC and Alberta; therefore, there is plenty of opportunity to grow and advance. We offer full and comprehensive training. If you are independent and hardworking, you will excel in this team atmosphere.

Apply today to be considered to work with The Acquisition Group as a Bilingual Call Center Agent in Burnaby BC, representing our client TELUS Communications!  If you speak Mandarin, we want to speak to you! Apply now.

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